Job Detail
Position: Bilingual Customer Service Rep (Bank) Category: Admin
City: Mississauga Province : ON
Branch Name: Mississauga Dress Code:
Branch Phone: (905) 568-8828 Job ID: 5316
Pay Information: Order Type: DH
Description
Position Term: Full-Time, Permanent
Location: Mississauga ON

The Bilingual Response Coordinator duties will include:

• Initiate travel insurance claims ensuring accurate contact information, travel dates, loss dates, etc., and provide insurance benefit and claims information
• Assess, handle and triage incoming calls and initiate outbound calls to service partners
• Provide on trip assistance to clients as required - referrals for medical care, airline flight arrangements, hotel arrangements
• Take notice of new claims pre and post trip and provide guidance on benefit eligibility
• Demonstrate commitment to taking ownership and accountability of client problems at first point of contact
• Demonstrate the ability to make decisions in the effort required to obtain missing information, weighing cost-effectiveness and reputational impact to clients
• Protect the client’s need for privacy and confidentiality according to established guidelines


Requirements:

• Must be fluently bilingual in both French and English, written and spoken
• Travel claims knowledge considered an asset
• Have superior communication skills, written and oral
• Have superior analytical thinking skills to weigh cost-effectiveness and reputational impact to clients
• Be able to adapt to fluctuating call volumes and have the ability to prioritize work to optimize efficiencies
• Be adaptable to change (policy interpretations, workflows/processes, schedule changes)
• Have superior decision-making abilities in time sensitive situations
• Be able to empathize with clients and manage sensitive situations with maturity and respect
• Be able to assess the urgency of each individual situation and act accordingly
• Be open to rotational shifts schedules

About Us
Resolve Recruit welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.